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FAQ

All the answers:
at a glance.

Questions about web design, marketing or consulting: find honest answers here. Didn't find what you were looking for? Just write to us.

General & miraTEQ
What does the first consultation cost?
Nothing at all. The first consultation is free and no obligation. We get to know each other, discuss what you need and look together at what makes sense for you. No sales pressure, no commitment.
I already have LINE OA and Facebook. Do I still need a website?
Yes, and here is why: Google searches like "spa Chiang Mai" or "Thai restaurant near me" show websites, not Facebook pages or LINE accounts. Google does not index Facebook content, so without a website you are invisible to new customers searching online. Facebook organic reach has also dropped to 1–3% of followers, meaning people who already liked your page rarely see your posts anymore. LINE OA is powerful for retaining existing customers, but it cannot replace a website for discoverability. The three work best together: LINE for loyalty, Facebook for community, website for Google and credibility.
I've had bad experiences with an agency before: what do you do differently?
We know those stories: projects that drag on forever, communication that stops at some point, and in the end a website nobody really uses. At miraTEQ you always have a dedicated contact person. No passing the buck, no disappearing after launch. We are reachable, transparent and stay by your side long term.
How do we communicate during the project?
By LINE, WhatsApp, email or phone, whichever you prefer. We usually reply within 24 hours, often faster. No ticket system, no call centre.
Which industries do you work with?
Our clients come from massage and wellness, hospitality and cafés, beauty and nail studios, trades and local service providers, as well as international founders in Germany. We have experience with Thai-speaking businesses and speak three languages: German, English and Thai. If you are unsure whether your industry fits, just drop us a line.
I need a website and marketing: is that available together?
Yes. Our three areas web design, marketing and consulting can be combined as you like. Many clients start with the website and then add marketing later. Just get in touch: we'll look together at what makes sense for you.
Do you offer Thai-language support?
Yes. Our team speaks fluent Thai and personally supports all Thai-speaking clients in their native language, directly, no detours.
Web design
How long does it take until my website is live?
You usually receive a first complete draft within 3 working days. After your feedback and a final polish together, the website is typically live after 1 to 2 weeks. Larger projects with multiple pages or languages may take a little longer.
What sets you apart from Wix, Jimdo or similar page builders?
The price is comparable, but with us you don't have to do anything yourself. We build, maintain and manage your website completely. No learning curve, no technical knowledge required, no stress. You also get a real contact person: no AI, no ticket system. Our websites are built individually for your business, not from a template or page builder.
What happens to my website if I cancel?
The content of your website belongs to you. If you cancel, you receive all files and can host the website with another provider. We help with the migration, fair and straightforward.
Who owns the website: me or miraTEQ?
You do. All content, texts, images and the design belong to you once it is finished. You are not dependent on us.
What if I don't like the first draft?
That's completely normal and not a problem. We work until you are truly satisfied, no extra cost. We want you to be proud of your website.
Is the website fast, mobile-friendly and PDPA-compliant?
Yes to all three. We build exclusively mobile-first, consistently optimise loading times and implement PDPA correctly from the start, including privacy policy and cookie handling. No external Google Fonts, no unnecessary tracking.
Will Google find me?
Every website we build includes basic SEO optimisation: clean page structure, meta titles, descriptions, alt texts and local keywords. That is a solid foundation for local visibility. If you want to actively climb the Google rankings beyond that, you need ongoing SEO: that is part of our marketing offering.
Can I keep my existing domain?
Yes. We take over your existing domain or register a new one, whichever suits you better. We handle the technical migration completely.
I already have a website. Can you take it over?
It depends on the existing website. In many cases a fresh build is faster and cheaper than a revision. We look at your current site and honestly recommend what makes more sense.
What if my business grows and I need more?
We grow with you. New pages, additional languages, booking systems, online shop: everything is possible. We discuss it together and implement step by step.
Digital marketing
What is the difference between the SEO included with the website and your marketing offering?
The website SEO lays the technical foundation: clean structure, right keywords, good loading times. That is sufficient for basic local visibility. Ongoing marketing goes further: active content creation, Google Ads, social media and regular optimisation. One is the foundation, the other is the engine that drives you forward.
What exactly do you do for marketing?
That depends on your goals. We work with ongoing SEO, Google Ads, Facebook Ads, TikTok Ads, social media management (Instagram, Facebook, LINE OA, TikTok), content creation and local online presence. For Thai businesses, LINE OA is essential for existing customers and TikTok is increasingly powerful for reaching new ones. We always only recommend what really makes sense for your business and budget: no package worked through by rote.
How quickly will I see first results?
It depends on the channel. A Google Business Profile is usually visible within 48 hours. First improvements in local SEO can be felt after 2 to 4 weeks. Google Ads campaigns can bring first clicks within a few days. Long-term SEO takes 3 to 6 months for measurable results. We always explain this realistically before the start.
How large does my advertising budget for Google or Facebook Ads need to be?
For most businesses, 5 to 15 euros per day is a good starting point. The advertising budget goes directly to Google, Facebook or TikTok: we only charge for our working time for setup and optimisation. We always start with the minimum, test what works and then increase it selectively. Those who don't want to spend money on ads can also start purely organically.
Do I have to write social media posts myself?
No. We take care of everything: from planning to writing to publishing. You can contribute ideas if you like, but you don't have to.
How do I know whether the marketing is working?
You receive regular reports in plain language, not Excel spreadsheets full of numbers that don't say anything. We show you: how many people visited your website, where they came from, and what they did. Transparent and honest, even when something doesn't work.
Can I take over the marketing myself later?
Yes. All marketing accounts and access credentials belong to you. If you ever want to take over yourself, we hand everything over cleanly and explain how it works. Note: this refers to marketing accounts such as Google Ads and social media, not the website itself.
Consulting
What exactly does miraTEQ consulting cover?
Our consulting focuses on one area: helping Thai businesses enter the German and EU market. That covers import and CE compliance checks, Amazon.de listing and setup, guidance on company formation in Germany, distributor and wholesale partner search, trade fair preparation, and Thai-German business correspondence. We are not a tax advisor or law firm. For complex legal or financial questions we connect you with the right specialist.
My product is ready. Where do I start for Germany?
We start with an import check: can your product be sold in Germany as it is, or does it need CE marking, REACH compliance or packaging adjustments first? Based on that we map out the most practical path. Some Thai products can be listed on Amazon.de within a few weeks. Others need 2 to 3 months of preparation. We tell you honestly what applies to your product and situation.
Who is this for: first-time exporters or businesses already in Germany?
Both. First-time exporters use consulting to avoid costly mistakes from the start, such as shipping goods that fail CE or customs requirements. Businesses already in Germany use it when they want to grow, move from a marketplace to their own distribution, or need help navigating German bureaucracy and business communication.
What do I actually get from a consultation?
After our call you receive a clear written summary: an assessment of your product's readiness for the German market, the steps that need to happen and in what order, and realistic cost and time estimates. Not vague consultant waffle, but a concrete action plan you can follow yourself or implement with us.
What if I don't know where to start?
That is the most common starting point. That is exactly what consulting is for. We ask the right questions, listen and help you understand what you really need. And equally important: what you don't need.
Do I have to implement all the recommendations afterwards?
No. The recommendations are yours, you decide what, when and whether to implement anything. We can also help with implementation, but don't have to. No pressure, no sales pitch.
Is the consultation confidential?
Yes. What you tell us stays between us. We treat all information about your business confidentially and share nothing with third parties.
Tech & content
Where is my website hosted?
On German servers in Germany: highly reliable infrastructure with 99.9% uptime, fast loading times and SSL encryption. Your website stays online, loads quickly and is protected against common attacks.
Do I have to provide texts or images myself?
No. We take care of everything. If you have your own texts or photos, we are happy to use them, you know your business best. If not, we create suitable content for you, at no extra charge.
Do I need technical knowledge?
Not at all. We explain everything in plain language and handle all the technology. You just need to know what you want, we do the rest.
Can I change content on the website myself later?
That is possible, but most of our clients simply send us a quick message, and we make the change. That is often faster than doing it yourself. Those who still want to handle it themselves: we show you how it works.
What if I don't have a logo?
No problem. Logo design is part of our offering. Get in touch, we'll look together at what you need and find a solution that fits your business and budget.
Are there regular backups of my website?
Yes. Our websites are backed up regularly. If something ever goes wrong, we restore your website quickly. You don't need to worry about that.

We answer personally.

The first consultation is free and no obligation. No sales pressure, promised.