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Help Centre

Help whenever you need it.

Guides for your tools, answers to common questions, and if you get stuck, a message on WhatsApp reaches the person who built your site.

01 Tool guides

Guides for your tools, step by step.

Practical how-to for you and your team.

  • Booking System

    Take bookings, manage the queue and the appointment calendar.

  • QR Ordering

    Take orders from the table, send them to the kitchen and get paid.

  • Website Editor

    Update your products, services or menu yourself, no code needed.

  • Product Catalogue

    Show your catalogues, brochures and datasheets, grouped by brand.

  • Online Shop Coming soon

    Coming soon. Until then, ask on WhatsApp.

02 FAQ

Frequently asked questions

General & miraTEQ

What does the first consultation cost?
Nothing at all. The first consultation is free and without obligation. We get to know each other, talk about what you need and look together at what makes sense for you. No sales pressure, no commitment.
I already have Facebook and Instagram. Do I still need a website?
Yes, and here is why: Google searches like “massage near me” or “restaurant near me” show websites, not social media pages. Google can show some public Facebook posts, but they almost never rank for local service searches, so without a website you are close to invisible to new customers searching online. Facebook's organic reach has also dropped to 1 to 3% of followers, so even people who already like your page rarely see your posts. Social media keeps in touch with existing customers, your website brings new ones from Google, and the two work best together.
I've had bad experiences with an agency before: what do you do differently?
Projects that drag on forever, communication that stops at some point, and in the end a website nobody really uses: these stories come up in many first calls. At miraTEQ you always talk to the person who builds your site, before launch and for as long as it runs. Nobody passes you on.
How do we communicate during the project?
By WhatsApp, email or phone, whichever you prefer. Replies usually come within 24 hours, often faster. No ticket system, no call centre.
Which industries do you work with?
Clients come from massage and wellness, hospitality and cafés, beauty and nail studios, trades and local service providers, as well as international founders. If you are unsure whether your industry fits, just send a message.
Can I get a website, booking, ordering and a shop together?
Yes. The website, the booking system, QR ordering and the online shop combine as you like. Most clients start with the website and add the rest later. Get in touch to find out what makes sense for your business.
Which languages can we work in?
English and German. Your website itself can be in any language your customers read.

Web design

How long does it take until my website is live?
You usually receive a first complete draft within 3 working days. After your feedback and a final polish together, the site goes live: Business in 5 to 10 working days, Professional in 10 to 14 working days, Premium in 2 to 4 weeks, depending on the number of pages and how elaborate the animations are.
What sets you apart from Wix, Jimdo or similar page builders?
With a page builder, the work stays with you. Every miraTEQ website is coded by hand, without a page builder, so the design, the functions and the loading speed fit your business exactly.

Your website is hosted in Germany and built for Google search and AI search from day one.

And you always work directly with the person who builds it, not with an AI chat, a ticket system or outsourced support.
What happens to my website if I cancel?
Your website remains your business's website, and all of your content, including text, images, logos, business information and your customer database, always belongs to you.
If you decide to cancel, you receive all of your content in standard formats (such as Word, PDF and your original image files), with help to make the transition as smooth as possible.
The custom code, functions, animations and technology developed by miraTEQ are part of the technology used to build your website. If you would like full usage rights to these custom-developed parts, an optional ownership transfer is available. Just ask for details.
Who owns the website: me or miraTEQ?
Your website is built exclusively for your business. You own all of your content, including text, images, logos, branding, business information and your customer data.

The custom development, functions, animations and technology developed by miraTEQ remain part of the miraTEQ development framework. If you would like full ownership of these custom-developed parts, an optional ownership transfer is available. Just ask about it.
What if I don't like the first draft?
Every website includes three revision rounds at no extra cost, so it reflects your business exactly and you are proud to share it.
Is the website fast and mobile-friendly?
Yes. Every site starts with the phone layout, and short loading times are part of the build. No external Google Fonts and no unnecessary tracking.
Will Google find me?
Every miraTEQ website includes basic SEO: clean page structure, meta titles, descriptions, alt texts and local keywords. That is a solid foundation for local visibility. Climbing the rankings beyond that takes ongoing SEO work, which miraTEQ does not offer as a separate service.
Can I keep my existing domain?
Yes. You keep your existing domain or get a new one, whichever suits you better, and the whole technical move is included.
I already have a website. Can you take it over?
It depends on the existing website. In many cases a fresh build is faster and cheaper than a revision. Send the link to your current site and you get an honest recommendation.
What if my business grows and I need more?
Your website grows with you. New pages, more languages, a booking system or an online shop come in step by step, whenever you need them.

Tech & content

Where is my website hosted?
On servers in Germany, with SSL encryption. Your website loads quickly and is protected against common attacks.
Do I have to provide texts or images myself?
No. Texts and images are part of the package. If you have your own texts or photos, they go in, you know your business best. If not, you get suitable content at no extra charge.
Do I need technical knowledge?
Not at all. You only need to know what you want. The technology is part of the service, and every explanation comes in plain language.
Can I change content on the website myself later?
Yes. With a simple editor you change texts and photos yourself in your browser, no code needed, even from your phone. Most clients simply send a quick message instead and get the change made, whichever you prefer.
What if I don't have a logo?
No problem. Logo design is part of the offer. Get in touch to find a logo that fits your business and budget.
Are there regular backups of my website?
Yes. Every website has regular backups. If something ever goes wrong, it is back online quickly. You don't need to worry about that.
Still stuck?

Message me on WhatsApp

A real person answers you, not a bot, not a ticket system.

  • Reply within 24 h
  • Free first consultation
  • In English or German