How guests order by QR code, and what PromptPay has to do with it
The scan is the easy part. The question that decides whether it works is who carries the payment fee.
QR ordering · 2026-08-19
QR ordering means a guest scans a code at the table, sees the menu on their own phone, orders, and pays without waiting for anyone. In Thailand the payment usually runs over PromptPay, the national bank transfer system, which costs the restaurant nothing per transaction. A digital menu at miraTEQ starts at 599 baht a month, full ordering with payment at 999 baht a month, and there is no commission on any order.
What it costs and what it replaces
- 599 ฿ per month for the digital menu, unlimited dishes and four languages
- 0 % commission per order, unlike delivery platforms that take 30 percent
- 4 sec average time from a guest tapping order to the ticket appearing in the kitchen
PromptPay is the reason the numbers work
PromptPay is Thailand's instant bank transfer, run by the banks and linked to a phone number or a tax ID. The guest scans, the money lands in the restaurant account, and nobody takes a cut of the bill. Card payment through a provider like OPN sits alongside it for tourists who have no Thai bank account, and there the usual card fee applies. That is the honest split: PromptPay free, card not free.
Four languages, and why that is the whole point in Thailand
A paper menu is printed in the languages you guessed right. A digital menu shows Thai, English, German and Chinese from the same dish list, and a guest picks the one they read. In Chiang Mai and on Samui that is not a nice extra. It is the difference between a table that orders three dishes and a table that orders one because nobody could explain the rest.
When a paper menu is still better
Small kitchens with fewer than fifteen dishes and mostly regular guests get very little out of this. So do places where the owner takes every order personally and likes it that way, because the ordering flow is exactly what QR removes. The system pays off where staff are running, where the menu changes weekly, or where guests speak four languages at neighbouring tables.
Start with the menu, not with the ordering
Take the digital menu first, at 599 baht a month, and leave ordering off. Watch for a month how many guests actually scan. If the answer is most of them, switch ordering on and you already know it will be used. If the answer is a handful, you saved yourself 400 baht a month and a fight with your kitchen staff about a screen nobody looks at.
Try it before you decide
The demo is a real restaurant menu with real ordering. Scan it with your own phone and put it in front of your kitchen staff before you sign anything.
Open the QR order page